Please make sure to also include your order number.Īny item you have accepted and then returned is your responsibility until it reaches our warehouse. If you wish an exchange please write us via the contact form which product you would like to exchange. Please note that we do not refund shipping fees. You can send the item(s) with whatever postal carrier you choose however, we always recommend getting tracking.
ESL does not provide return labels at this time. How to arrange a return/exchange?Īll you will need to do is send the items back to the warehouse address provided by our shop customer support (or find it listed below) - please include your order number. Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you. We cannot issue refunds on any item that included an in-game code unless the code has not been used.Īll non-apparel products (including collectibles) can be returned within thirty days of receipt, if the product has not been unpacked, and is in its original state and condition. "As new" also takes into consideration any orders that included any in-game codes. We cannot exchange or return items that have been returned with strong smells such as perfume/cologne, detergent, and cigarette smoke. "As new" means unwashed, unworn, and unmodified in any way. The customer needs to arrange and pay for the return shipping cost.Īll returned items must be in "as new" condition. At that point, we can refund your purchase price, not including shipping costs.Īll apparel items can be returned within thirty days of receipt, to be exchanged into a different size or re-funded. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. The standard international shipping charges you pay to ESL only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. The actual rates / times will be shown in the checkout process. Shipping costs and times may vary for bulky goods and print on demand products. Please reach out to our customer service under with any concerns or questions. Please note that shipping can be impacted by Corona in various ways, sometimes making deliveries entirely impossible for a certain period of time.
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